Refund Policy

Last updated: March 15, 2026

Overview

At VideoForge AI, we strive to provide the best service possible. This Refund Policy explains our approach to refunds and cancellations for our subscription services.

Subscription Billing

All subscriptions are billed monthly through Stripe, our secure payment processor. Your subscription will automatically renew each month unless you cancel it.

  • Billing occurs on the same day each month
  • Credits are allocated at the beginning of each billing cycle
  • Unused credits do not roll over to the next month

Cancellation Policy

You may cancel your subscription at any time. Here's what happens when you cancel:

  • Your subscription remains active until the end of the current billing period
  • You can continue to use your remaining credits until the period ends
  • No further charges will be made after cancellation
  • You can reactivate your subscription at any time

Refund Policy

Refunds are generally not provided once credits have been used for video generation. However, we understand that special circumstances may arise.

When We Provide Refunds:

  • Billing Errors: If you were charged incorrectly due to a system error
  • Technical Failures: If video generation failed due to our system errors (credits will be refunded)
  • Duplicate Charges: If you were charged multiple times for the same subscription
  • Subscription Errors: If you were billed after canceling your subscription

When We Do Not Provide Refunds:

  • Credits have already been used for successful video generation
  • You changed your mind after subscribing and using credits
  • You forgot to cancel before the next billing cycle
  • You violated our Terms of Service or Acceptable Use Policy

Credit Refunds for Failed Generations

If a video generation fails due to a system error on our end:

  • Credits will be automatically refunded to your account
  • You will receive a notification about the refund
  • The refunded credits can be used immediately for another generation

How to Request a Refund

If you believe you are entitled to a refund based on the conditions above, please contact our support team:

Email: [email protected]

Response Time: Within 24-48 hours

Please include your account email, transaction ID, and a detailed explanation of the issue.

Processing Time

If your refund request is approved:

  • Credit refunds appear immediately in your account
  • Monetary refunds are processed within 5-10 business days
  • Refunds are issued to the original payment method

Contact Support

If you have any questions about our refund policy or need assistance, please don't hesitate tocontact our support team.